Privacy Policy
Lounge
Lounge is wholly committed to the mission of data privacy and responsibility. The Lounge platform requires the absolute minimum amount of data for account creation (name and phone number) and this simple private approach underpins our commitment to privacy that we have always upheld.
Please read this privacy policy carefully as it contains important information on how and why we collect, store, use and share any information relating to you (your information). It also explains your rights in relation to your information and how to contact us or the relevant regulator in the event you have a complaint. Our collection, storage, use and sharing of your information is regulated by law. We are the controller of your information obtained via the app, meaning we are the organisation legally responsible for deciding how and for what purposes it is used. If you are aged under 13 you must not use the app as it is not designed for you. We do not intend to collect the information of anyone under 13. If you are aware that any information of anyone under 13 has been shared with the app, please let us know so that we can delete that data. This version of our privacy policy is primarily written for adults, including parents and guardians of child users. If you are a child aged over 13, you are welcome to read this policy if you find it useful, but we recommend you seek assistance when reviewing this policy or look online to see the key information in a form written for people under 18.
This privacy policy is divided into the following sections:
What this policy applies to
Information we collect about you
How your information is collected
How and why we use your information
Marketing
Who we share your information with
How long your information will be kept
Keeping your information secure
How to complain
Changes to this privacy policy
How to contact us
If you are aged under 18, we recommend that you speak to an adult that you trust if you have any difficulties reaching an informed decision regarding the activation of any use of your information or our treatment of your information.
What this policy applies to
This privacy policy relates to your use of the app only. The app links to Google’s Cloud Storage system to securely store your information so that your account details can be maintained. Any apps, websites or services we integrate into our platform may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other apps, websites or services, please consult their privacy policies as appropriate.
Information we collect about you
The information we collect about you depends on the particular activities carried out through the app. We will collect and use the following information about you:
The name and phone number you use to log you in to your account
Basic usage data when you use specific functions in the app
Data you store online with us using the app including messages and images sent on the app so that you are able to view this data when you return to the platform
How your information is collected
We collect information from you directly when you sign up to the app and provide information for your profile, or indirectly, such as your activity while using the app.
How and why we use your information
Under data protection law, we can only use your information if we have a proper reason:
Where you have given consent
To comply with our legal and regulatory obligations
For the performance of a contract with you or to take steps at your request before entering into a contract, or
For our legitimate interests or those of a third party
Legitimate interests
A legitimate interest is when we have a business or commercial reason to use your information - provided this use is not overridden by your rights and interests.
Before we rely on legitimate interests, we assess the potential impact on you. You can request details of this assessment - please see "How to contact us" below.
The table below explains what we use your information for and the legal basis for doing so:
Purpose
Our legal basis
Create and manage your account
Legitimate interests – to operate efficiently and provide the best service to you.
Provide app functionalities and services
Legitimate interests – to operate efficiently and provide the best service to you.
Identity checks and fraud prevention
Legitimate interests – to reduce risks of fraud or identity theft affecting you, us, or others.
Enforce legal rights or defend claims
Legitimate interests – to protect our business and legal rights.
Non-marketing communications (e.g. policy or service updates)
Legitimate interests – to keep you informed and provide efficient service.
Protect security of systems and data
Compliance with legal obligations. Also, legitimate interests – to go beyond legal standards in preventing and detecting threats.
Operational improvements (e.g. training, support)
Legitimate interests – to improve quality, efficiency, and support services.
Statistical analysis of our customer base
Legitimate interests – to understand and better serve our users.
Update and enhance customer records
Legitimate interests – to maintain up-to-date contact and service information.
Legal and regulatory compliance (e.g. record consent)
Compliance with legal and regulatory obligations.
Marketing to existing or former customers
Legitimate interests – to promote our products and services.
Business restructuring or corporate transactions (e.g. mergers or insolvency)
Legitimate interests – to protect or grow the value of our business. Information will be anonymised where possible.
How and why we use your information - in more detail
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products or other important notices.
Addressing and sending communications to you as required by data protection laws. Processing is necessary for compliance with legal obligations to which we are subject.
Addressing and sending communications to you as required by law.
Processing is necessary for compliance with legal obligations to which we are subject.
Addressing and sending communications to you about changes to our terms or policies or changes to the products or other important notices
Our legitimate interests, which is to be as efficient as we can so we can deliver the best service to you.
Marketing
We will use your information to send you updates by email, text message or telephone about our platform including exclusive offers, promotions or new features.
We have a legitimate interest in using your information for marketing purposes (see above ‘How and why we use your information’).
This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
Contacting us at admin@lounge.live
Using any ‘unsubscribe’ links in our communications
Updating your notification preferences within the app
We will always treat your information with the utmost respect and never share it with other organisations outside Lounge for marketing purposes.
Who we share your information with
We share your information with:
service providers we use to help us run our business or provide the services or functionalities in the app. This primarily includes Google, who we use for cloud storage, and other service providers we see fit.
The app stores which our app is listed on (Apple and Android).
We only allow companies to handle your information if we are satisfied they take appropriate measures to protect your information.
We or the third parties mentioned above may also need to share your information with:
law enforcement agencies, courts or tribunals and regulatory bodies to comply with legal and regulatory obligations
other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible. The recipient of any of your information will be bound by confidentiality obligations
Please note that other users on the platform do not have access to any of your private personal data. In general, other users on the platform can only see basic profile information which you have chosen to upload.
How long your information will be kept
We will store your information while you have an account with our platform.
If you delete your account, or contact us asking us to delete your information, we will endeavour to delete or anonymise your information within a reasonable period.
Keeping your information secure
We have appropriate security measures to prevent your information from being accidentally lost, or used or accessed unlawfully. We limit access to your information to those who have a genuine business need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain
Please contact us if you have any queries or concerns about our use of your information (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with the relevant regulatory body in your jursidiction.
Changes to this privacy policy
We may change this privacy policy from time to time. We will aim to make the latest version of this policy available online.
How to contact us
You can contact us by email if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
You can email us at anytime admin@lounge.live