Privacy Policy
Lounge Technologies, Inc.
Effective Date: January 1, 2026
Lounge Technologies, Inc. (“Lounge,” “we,” “us,” or “our”) provides a digital platform for student engagement, event management, communications, and related services (the “Services”), including mobile and web-based applications. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with the Services.
This Privacy Policy applies to individuals who interact with Lounge through an institution, organization, or directly, including students, faculty, staff, administrators, and other authorized users (“Users”).
1. Our Role and Relationship to Institutions
When Lounge provides Services to a college, university, or other organization (each, an “Institution”), we typically process personal information on behalf of that Institution and under its instructions. In these cases:
The Institution determines what data is shared with Lounge and how it is used.
Lounge acts as a service provider or data processor for Institutional data.
Questions regarding an Institution’s internal data practices should be directed to the Institution.
When acting as a service provider or processor, Lounge processes personal information solely for the purpose of providing the Services in accordance with applicable agreements and does not retain, use, or disclose such information for any purpose other than as permitted by those agreements or applicable law.
Where Users interact directly with Lounge outside of an Institutional context, Lounge may act as an independent data controller.
2. Information We Collect
We collect information in several ways depending on how the Services are used.
A. Information Provided by Institutions
Institutions may provide information such as:
Name, institutional email address, and affiliation
Role or status (e.g., student, staff, advisor, administrator)
Organization or group membership
Event, attendance, or participation records
Other information submitted through administrative tools
B. Information Provided by Users
Users may provide information directly, including:
Profile details (e.g., name, photo, pronouns, preferences)
Contact information
Messages, posts, or submissions made through the Services
Content uploaded in connection with events, organizations, or activities
Support requests and communications
C. Automatically Collected Information
When Users access the Services, we may collect:
Device and browser information
IP address and general location data
Log files and usage activity
Interaction data (pages viewed, features used, timestamps)
D. Information from Integrations
If an Institution enables integrations with third-party systems (e.g., single sign-on, learning systems, payment processors), Lounge may receive information from those systems consistent with the Institution’s configuration and permissions.
3. How We Use Information
We use information for purposes that include:
Providing, operating, and maintaining the Services
Enabling institutional engagement, events, communications, and reporting
Authenticating Users and managing access controls
Customizing and improving user experience
Communicating service-related information and updates
Providing customer support and technical assistance
Monitoring performance, security, and system integrity
Complying with legal obligations
4. Legal Bases for Processing (Where Applicable)
Depending on jurisdiction, Lounge processes personal information based on:
Performance of a contract (e.g., providing Services to an Institution)
Legitimate interests (e.g., security, service improvement)
Consent (where required or obtained)
Compliance with legal obligations
5. Disclosure of Information
A. With Institutions
Information is shared with the Institution that sponsors or administers a User’s access, consistent with the Institution’s configuration and policies.
B. With Service Providers
We may share information with vendors that provide services such as hosting, analytics, customer support, and payment processing. These providers are authorized to use information only as necessary to perform services for Lounge.
Lounge maintains agreements with service providers requiring appropriate confidentiality and security protections. A current list of material subprocessors is available upon request.
C. Legal and Safety Reasons
We may disclose information if required by law, regulation, legal process, or to protect the rights, safety, or security of Lounge, Users, Institutions, or others.
D. Aggregated or De-Identified Data
We may use and share aggregated or de-identified information that does not reasonably identify individuals.
6. Data Retention
We retain personal information for as long as necessary to:
Provide the Services
Fulfill contractual obligations with Institutions
Comply with legal requirements
Resolve disputes and enforce agreements
Retention periods may vary depending on the nature of the data and the Institution’s instructions.
Upon termination or expiration of an agreement with an Institution, Lounge will delete or return Institutional personal information in accordance with the applicable agreement, subject to limited retention in backup systems or as required by law. Backup copies are retained only for disaster recovery purposes and are securely overwritten in accordance with Lounge’s data retention schedule.
7. Data Security
Lounge implements administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration.
These safeguards include encryption of data in transit using industry-standard protocols (such as TLS) and encryption of data at rest where appropriate, role-based access controls, audit logging, and ongoing monitoring designed to protect system integrity.
No system is completely secure, and we cannot guarantee absolute security.
8. User Rights and Choices
Depending on location and applicable law, Users may have rights to:
Access personal information
Request correction or deletion
Object to or restrict certain processing
Request data portability
Requests related to Institutional data may need to be handled by the Institution. Users may contact Lounge using the information below, and we will coordinate as appropriate.
Where applicable under U.S. state privacy laws, Users may have additional rights, including the right to know what personal information is collected and the right to request deletion. Lounge does not sell or share personal information for targeted advertising purposes.
9. Student and Educational Records
When Lounge processes student information on behalf of an Institution, such information may be considered part of the Institution’s educational records. Lounge processes such information solely to provide the Services and in accordance with applicable education privacy laws, including the Family Educational Rights and Privacy Act (FERPA), where applicable.
10. International Data Transfers
Lounge is based in the United States. Information may be processed or stored in the United States or other locations where Lounge or its service providers operate.
Where required by applicable law, Lounge implements appropriate safeguards for international data transfers, which may include Standard Contractual Clauses or other legally recognized transfer mechanisms.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we will update the effective date and, where appropriate, provide notice through the Services or other reasonable means.
12. Contact Us
If you have questions about this Privacy Policy or Lounge’s data practices, please contact:
Lounge Technologies, Inc.
Email: admin@lounge.live
Website: https://about.lounge.live